Paid Hitter FAQ

FAQ for Paid Hitters


How do possible registrants find my Paid Hit offer? 

Your offer will appear in your Universal Tennis community home feeds, within a 50-mile radius of your location. Registrants can also request a Paid Hit from you by searching for your profile. Universal Tennis will provide marketing support on UniversalTennis.com and on social media. 

What happens if I need to cancel or change a booked session? 

If you initiated a cancellation, you must provide a full refund. For any rescheduling, communicate with the registrant using the UT messaging system. 

What happens if the registrant needs to cancel or change a booked session? 

If the registrant requests cancellation more than 48 hours before the start time, you must provide a full refund. If it’s less than 48 hours before the session start time, it is up to your discretion to reimburse all or some of the amount. For any rescheduling, communicate with the registrant using the UT messaging system. 

Who books and pays for the court?

Paid Hitters book and pay for court as needed.  If using a public court, make sure to communicate the venue as a “Public Facility” in the event description to let registrants know there may be wait times. If paying for a court, it is recommended to include it in the overall Paid Hit fee.

What if I don’t have a court?

You can list the location as  “I’ll come to you!” and coordinate where the hit will take place after booking.

Who brings the balls for the session?

It is the Paid Hitter’s responsibility to provide new or like-new balls for each session.

How should the hit be structured?

Communication is important and asking the registrant what they would like to work on prior to the hit is recommended. It’s customary to include a warmup of all strokes and then move into drills and/or points. 

How should time be tracked?

We encourage both Hitters and registrants to arrive early and ready to play at the agreed-upon time. It is recommended that there is a confirmation on a starting time between both parties if there is a wait for a court to ensure accurate completion of the full amount of hitting time.

What happens if my registrant is late?

Technically, the session would start if there is an open court from the agreed-upon time. It would be up to the Paid Hitter’s discretion to consider the circumstances and communicate the length to the registrant. Remember, both Hitters and registrants will receive feedback after the hit and we highly encourage respect on both sides.

How do I contact my registrant for any confirmation on details, questions, or changes?

You can connect with your registrant via the UT messaging system.

How do I get paid?

We utilize Stripe for Paid Hitters. After you're approved to be a Paid Hitter and connect your Stripe account to your profile, you are good to go! As soon as a registrant signs up for your session, you’ll be paid. See payments, manage payouts, and more from Stripe.com. 

Has your registrant shared they weren’t able to register for the session?

Have them reach out directly to the Universal Tennis team. We’ll help sort out any issues and ensure they can register right away. 

Need help? 

Email us at PaidHits@UniversalTennis.com, check out our Support Page, or Chat with us directly! 



 

FAQ For Registrants


What precautions has Universal Tennis taken to vet Paid Hitters?

All Paid Hitters will have passed a background check before being given permission to offer Paid Hits. Some also have passed SafeSport screenings, which are displayed with a badge on the Paid Hit session profile. 

Do Paid Hits count for my Verified UTR?

No, scores during Paid Hits will not count for Verified UTR Rating.
Do Paid Hits count for my Verified UTR?

No, scores during Paid Hits will not count for Verified UTR Rating.

Do I need to book a court and bring balls?

The Hitter is responsible for booking a court and bringing balls, however, some hitters may have a location that says “I’ll come to you” requiring a response and coordination on location through the Universal Tennis messaging system.

Do Public Courts have wait times?

Public Courts can have wait times—take this into consideration when a Hitter offers a session on a public court.  

Can I structure the session to fit my needs?

Yes! Prior to the session, we recommend communicating with your Paid Hitter on your tennis background, your goals/objectives for the hit, shots or drills you would like to work on, and other tennis-related questions that you may have.

How do I contact my Hitter for any confirmation on details, questions, or changes?

You can connect with your Hitter via the UT messaging system.

How should time be tracked and what if my Hitter is late?

We encourage both registrants and Hitters to arrive early and ready to play at the agreed-upon time. We recommend coordination between both parties if there is a late start or a wait for a court to ensure accurate completion of the full amount of hitting time.

Can I give feedback on my experience?

Yes, all registrants will receive a feedback submission form after their session. All Hitters will also be able to give feedback on registrants, so please be respectful of each other’s time.


Need help? 

Check out our Support Page, or send us a note

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.