Help Center
Return to UTR Sports
Submit a Question
Welcome
Login
Submit a Question
What's your name? (first and last)
What's your email?
What type of issue are you running into?
...
Questions About the Rating
Event/Tournament Related
Incorrect or Missing Scores
Duplicate Player Profiles
Incorrect Player Profile Information
Flex Leagues
High School
College
USAP Events
APP Events
Camps
Pro Tennis Tour (PTT)
Account and Payment
I want to bring UTR Sports to my club!
Found a Bug!
Business Partnership Inquiry
Feedback
Other
<label class=" required control-label cf_are_you_a_player_parent_coach_or_organizer_337334-label " for="helpdesk_ticket_cf_are_you_a_player_parent_coach_or_organizer_337334">Are you a Player, Parent, Coach or Provider?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_a_player_parent_coach_or_organizer_337334]" id="helpdesk_ticket_custom_field_cf_are_you_a_player_parent_coach_or_organizer_337334"><option value="">...</option> <option data-id="9000700780" value="Player">Player</option> <option data-id="9000700781" value="Parent">Parent</option> <option data-id="9000700782" value="Coach">Coach</option> <option data-id="9000700783" value="Provider">Provider</option></select> </div>
<label class=" control-label cf_club_337334-label " for="helpdesk_ticket_cf_club_337334">If you are writing to us about a specific Club, share the URL with us here</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_337334]" id="helpdesk_ticket_custom_field_cf_club_337334" /> </div>
<label class=" control-label cf_if_youre_writing_us_about_a_specific_event_share_the_url_with_us_here_337334-label " for="helpdesk_ticket_cf_if_youre_writing_us_about_a_specific_event_share_the_url_with_us_here_337334">If you're writing us about a specific event, share the URL with us here</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_if_youre_writing_us_about_a_specific_event_share_the_url_with_us_here_337334]" id="helpdesk_ticket_custom_field_cf_if_youre_writing_us_about_a_specific_event_share_the_url_with_us_here_337334" /> </div>
<label class=" required control-label cf_wheres_the_score_missing_or_incorrect_from_337334-label " for="helpdesk_ticket_cf_wheres_the_score_missing_or_incorrect_from_337334">Where did the score come from?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_wheres_the_score_missing_or_incorrect_from_337334]" id="helpdesk_ticket_custom_field_cf_wheres_the_score_missing_or_incorrect_from_337334"><option value="">...</option> <option data-id="9000668593" value="USTA Tournaments">USTA Tournaments</option> <option data-id="9000668594" value="USTA Leagues">USTA Leagues</option> <option data-id="9000784722" value="Tennis Australia Tournaments">Tennis Australia Tournaments</option> <option data-id="9000784723" value="Tennis Australia Leagues">Tennis Australia Leagues</option> <option data-id="9000668597" value="Universal Tennis Event">Universal Tennis Event</option> <option data-id="9000668595" value="College">College</option> <option data-id="9000668596" value="ITF">ITF</option> <option data-id="9000668598" value="High School">High School</option> <option data-id="9000708500" value="Post a Score">Post a Score</option> <option data-id="9000668599" value="Other">Other</option></select> </div>
<label class=" required control-label cf_are_you_the_player_involved_in_the_merge_or_is_it_someone_else_337334-label " for="helpdesk_ticket_cf_are_you_the_player_involved_in_the_merge_or_is_it_someone_else_337334">Are you the player missing the score/have an incorrect score listed, or is it someone else?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_are_you_the_player_involved_in_the_merge_or_is_it_someone_else_337334]" id="helpdesk_ticket_custom_field_cf_are_you_the_player_involved_in_the_merge_or_is_it_someone_else_337334"><option value="">...</option> <option data-id="9000701043" value="I'm the player">I'm the player</option> <option data-id="9000701044" value="It's someone else">It's someone else</option></select> </div>
<label class=" required control-label cf_please_paste_the_url_here_that_shows_the_correct_score_337334-label " for="helpdesk_ticket_cf_please_paste_the_url_here_that_shows_the_correct_score_337334">Please paste the URL here that shows the correct score. (If this is a UTR Event, contact the tournament director - they are the only ones able to adjust scores.)</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_please_paste_the_url_here_that_shows_the_correct_score_337334]" id="helpdesk_ticket_custom_field_cf_please_paste_the_url_here_that_shows_the_correct_score_337334"> </textarea> </div>
<label class=" required control-label cf_is_this_your_player_profile_or_someone_elses_337334-label " for="helpdesk_ticket_cf_is_this_your_player_profile_or_someone_elses_337334">Who's profile is this?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_your_player_profile_or_someone_elses_337334]" id="helpdesk_ticket_custom_field_cf_is_this_your_player_profile_or_someone_elses_337334"><option value="">...</option> <option data-id="9000700769" value="Mine">Mine</option> <option data-id="9000700770" value="One of my children">One of my children</option> <option data-id="9000839048" value="One of my players">One of my players</option> <option data-id="9000839049" value="Someone else">Someone else</option></select> </div>
<label class=" required control-label cf_primary_337334-label " for="helpdesk_ticket_cf_primary_337334">Please input the URL of your primary (or correct) player profile</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_primary_337334]" id="helpdesk_ticket_custom_field_cf_primary_337334"> </textarea> </div>
<label class=" required control-label cf_duplicate_337334-label " for="helpdesk_ticket_cf_duplicate_337334">Please input the URL of your duplicate player profile(s)</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_duplicate_337334]" id="helpdesk_ticket_custom_field_cf_duplicate_337334"> </textarea> </div>
<label class=" control-label cf_mmdd_337334-label " for="helpdesk_ticket_cf_mmdd_337334">Please enter the birth month and day (MM/DD) of the player</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_mmdd_337334]" id="helpdesk_ticket_custom_field_cf_mmdd_337334" /> </div>
<label class=" required control-label cf_what_to_change_337334-label " for="helpdesk_ticket_cf_what_to_change_337334">What needs to be changed on this profile?</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_what_to_change_337334]" id="helpdesk_ticket_custom_field_cf_what_to_change_337334"> </textarea> </div>
<label class=" required control-label cf_player_profile_url_337334-label " for="helpdesk_ticket_cf_player_profile_url_337334">Share the player profile URL you are inquiring about here</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_player_profile_url_337334]" id="helpdesk_ticket_custom_field_cf_player_profile_url_337334" /> </div>
<label class=" required control-label cf_player_coach_parent_337334-label " for="helpdesk_ticket_cf_player_coach_parent_337334">Are you a Player, Coach, or Parent?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_coach_parent_337334]" id="helpdesk_ticket_custom_field_cf_player_coach_parent_337334"><option value="">...</option> <option data-id="9000668607" value="Player">Player</option> <option data-id="9000668608" value="Coach">Coach</option> <option data-id="9000668609" value="Parent">Parent</option></select> </div>
<label class=" required control-label cf_high_school_drop_down_337334-label " for="helpdesk_ticket_cf_high_school_drop_down_337334">What's going on?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_high_school_drop_down_337334]" id="helpdesk_ticket_custom_field_cf_high_school_drop_down_337334"><option value="">...</option> <option data-id="9000700793" value="I want to gain access to my High School">I want to gain access to my High School</option> <option data-id="9000700794" value="I am missing High School Results">I am missing High School Results</option> <option data-id="9000700795" value="Incorrect Roster or Team Information">Incorrect Roster or Team Information</option> <option data-id="9000700796" value="Other">Other</option></select> </div>
<label class=" required control-label cf_what_school_337334-label " for="helpdesk_ticket_cf_what_school_337334">What school are you referring to? Name/City/State, Website or URL</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_what_school_337334]" id="helpdesk_ticket_custom_field_cf_what_school_337334"> </textarea> </div>
<label class=" required control-label cf_player_coach_parent_337334-label " for="helpdesk_ticket_cf_player_coach_parent_337334">Are you a Player, Coach, or Parent?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_player_coach_parent_337334]" id="helpdesk_ticket_custom_field_cf_player_coach_parent_337334"><option value="">...</option> <option data-id="9000668607" value="Player">Player</option> <option data-id="9000668608" value="Coach">Coach</option> <option data-id="9000668609" value="Parent">Parent</option></select> </div>
<label class=" required control-label cf_what_school_337334-label " for="helpdesk_ticket_cf_what_school_337334">What school are you referring to? Name/City/State, Website or URL</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_what_school_337334]" id="helpdesk_ticket_custom_field_cf_what_school_337334"> </textarea> </div>
<label class=" required control-label cf_whats_going_on_337334-label " for="helpdesk_ticket_cf_whats_going_on_337334">What's going on?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_whats_going_on_337334]" id="helpdesk_ticket_custom_field_cf_whats_going_on_337334"><option value="">...</option> <option data-id="9000700788" value="I want to gain access to my College">I want to gain access to my College</option> <option data-id="9000700789" value="I am missing College results">I am missing College results</option> <option data-id="9000700790" value="Incorrect Roster or Team Information">Incorrect Roster or Team Information</option> <option data-id="9000700791" value="I need to upgrade my College account">I need to upgrade my College account</option> <option data-id="9000700792" value="Other">Other</option></select> </div>
<label class=" required control-label cf_email_337334-label " for="helpdesk_ticket_cf_email_337334">What's the email address you use to log in?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_email_337334]" id="helpdesk_ticket_custom_field_cf_email_337334" /> </div>
<label class=" control-label cf_cancel_337334-label " for="helpdesk_ticket_cf_cancel_337334">What's going on?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_cancel_337334]" id="helpdesk_ticket_custom_field_cf_cancel_337334"><option value="">...</option> <option data-id="9000668605" value="Can't login">Can't login</option> <option data-id="9000668606" value="I don't know my account email.">I don't know my account email.</option> <option data-id="9000700773" value="Lost my password.">Lost my password.</option> <option data-id="9000700774" value="Update my payment info.">Update my payment info.</option> <option data-id="9000700775" value="I want to cancel.">I want to cancel.</option> <option data-id="9000700776" value="Other.">Other.</option></select> </div>
Tell us everything - the more details the better. Screenshots are hugely helpful too!
+
Attach a file
Cancel
Can't find what you're looking for?
Let us help you!
Submit a Question