I'm not getting my flex league or prize emails - what do I do?

If you have chosen 'Sign in with Apple' for your UTR Sports login and have not been receiving your Flex League session or prize emails, it may be due to settings within your Apple account. No worries! You can confirm and update those preferences at any time to ensure you receive all of your flex league communications - from opponent messages to league updates and prize information.

Below are some quick troubleshooting steps to help ensure you get all the messages you need to have a great Flex League session.

Check Email Forwarding:

  1. Test if Apple is forwarding your emails correctly. Log in at UTRSports.net to find your alias email (under Settings).
  2. Send a test email to this address.

Visit your iCloud Settings:

  1. If the test fails, go to your iCloud.
  2. Navigate to 'Hide My Email' under iCloud+ Features.
  3. Confirm your UTRSports.net alias is set to forward to your personal email.

If you use our iOS app, on your iPhone:

  1. Open the Settings app on your iPhone.
  2. Tap on iCloud.
  3. Scroll to the iCloud+ section and select 'Hide My Email'.
  4. Find the 'UTR Sports' row and tap on it.
  5. Make sure 'Forward To' is enabled.

Consider an Alternate Login:

  1. If issues persist, consider switching to an email-based login. To do this:
  2. Contact UTR Sports Support to set a temporary password for your alias email.
  3. Log in using this alias and password.
  4. Update to a personal email that reliably receives messages. For future logins, use your newly set email and password, or sign in with Apple but make sure you set Apple to share your personal email with UTR Sports!

To disable Sign In With Apple (SIWA), or reset the email that SIWA shares with UTR Sports:

  1. Visit AppleID.
  2. Navigate to 'Sign In With Apple'.
  3. Select 'Stop using Sign In With Apple'. When you log in to UTR Sports next, you can sign in with Apple, but this time share a personal email that you know can receive emails.

How to Manage 'Hide My Email' - Additional Resources:

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