Q: Where do the scores on UTRSports.com come from?
A: UTR Sports takes in scores from a wide variety of sources - local and international organizations, colleges, and through UTR Sports Powered Events. For a complete list, click here.
Q: I'm a parent/guardian - how do I use UTR with my kids?
A: UTR Sports is built around the player profile - the webpage that shows a player history, their picture, their preferences etc. These player profiles are activated by a user who can customize and manage their player profile. Each player requires their own account at UTRSports.com, so a family with three tennis-loving kids would have at least three separate accounts utilizing three different email addresses for each child. Free email addresses to create accounts can be made at sites like gmail.com, hotmail.com. This is especially important for players participating in UTR Sports Events, as the player profile is what's used to register them for their tournament.
Q: What's a UTR Sports Event? Can I run a UTR Sports Event?
A: UTR Sports Events are tennis events that count towards UTR Rating. They're run by Event Provider directors across the globe using our event system that encourages true level-based play. You can search for events in your area by clicking here. Fill out this application form to start creating your own UTR Sports Events, we'll get back to you with the next steps!
Q: How long does it take for my recent results to hit my profile?
A: It takes roughly 7 days for your recent results to show up on your player profile from the time the results are posted online. Here's an example - you played on Saturday, the tournament director posts the results for your league online on Monday, you'll see a change in your UTR Rating on the following Monday or Tuesday. UTR Sports Event results post to your profile immediately upon the tournament director entering them.
Q: I'm a High School Coach, where can I find information on UTR Sports for High Schools Clubs?
A: Great question, you can find all the information on High School Club's here.
Q: I see two of my name in the search - it looks like I have duplicate player profiles. What do I do?
A: Click here to send us a message and a member of our support team will work with you to get your profiles merged.
Q: My rating seems to be going up and down and I'm not sure why, what's up?
A: The UTR Rating algorithm is very complex, but we have a full support section dedicated to giving you insight. Click here to view it.
Q: One of the scores on my profile is wrong. What do I do?
A: Oh no! We're happy to fix this right away. Click here to submit a request for a score correction.
Q: I can't remember my password, how do I reset this?
A: Great question, you can reset your password by following the steps here.