Before you get started make sure to have the below ready:
- An active account at universaltennis.com
- Your login credentials
- A computer - our Provider experience is not designed for phones or tablets and is not available within our iOS or Android apps
Getting Started with your Premium Club
Welcome aboard! Once you have access to your Digital Club, you'll need to complete the required steps below in order to create events.
Step 1: Set up a Stripe payments account
Stripe is the payment platform used for running Universal Tennis Events and is required in order to successfully receive payments from event registrants.
To link your Stripe account, navigate to the home page of your digital club and click the 3 dots next to the Post Scores button then select, "Event Payments Account" and. "Create Stripe Account". During setup, you'll need to input personal and/or company information details, and banking details. You can view the full instructions here. (We recommend opening these instructions and then coming back to this page once you're done with Stripe setup).
Step 2: Add Locations and Courts
Input your event location, court surface, and courts so players are fully aware of where their matches are being played.
To set up, navigate to your Digital Club, click on the 3 dots (located next to the Post Scores button), and select "Locations and Courts". You'll want to add your facility name, then click Courts + to add your courts. For more information, click here.
Note: This is also required to be set up once you start creating your event draws.
Step 3: Edit Profile
Add a club description, your website, and a banner photo for players to recognize or learn about your club.
To do this, click the 3 dots beside the Post Scores button and select, Edit Profile.
Step 4: Add Providers
Providers have the ability to create events, manage digital members, post scores, and more. Different types of clubs have different amounts of allowable Providers. You can check this article for the breakdown and management of your provider list.
Universal Tennis Support is here to answer any questions during your event creation process. As a Premium Provider, you have access to our Live Chat which is open 7 days a week.
To access Live Chat, login to your account at universaltennis.com and click the bottom right chatbox and start typing!
Pro Tip: Your players plan ahead and clubs with 6-12 months of upcoming Universal Tennis events have higher player registrations. Use our duplicate event feature when recreating similar events to save significant amounts save time.
Now that you are fully set up with your Digital Club, let's create your first event! Follow the instructions here.