Checking players in at events just got a whole lot easier! With the new Check-In Desk, providers and their teams can seamlessly track player check-ins without relying on spreadsheets or pen and paper. This built-in tool is part of the Event Desk, making the process smoother and more organized.
You can find the Check-In Desk by clicking the “Check-In” icon on the left sidebar of the Event Desk. Once you’re in, you’ll see a list of players who have been added to event draws.
Note: Only players in a draw will appear in the check-in list. They don’t need to be placed in a draw position, just added to one.
What You’ll See:
For each player, the check-in desk provides key details, including:
- Name, Gender, Location
- Age
- Phone Number & Email
- Assigned Draws (including multiple draws if applicable)
- Court Assignment (if their first match has one)
- Doubles Partner (if applicable)
Keeping Track of Check-Ins
To help you keep an eye on check-ins, the desk provides filters to sort players by event dates or search for specific names. It also displays real-time check-in counts, including the total number of players in the event, how many have checked in, and how many are still waiting to check in.
Important Notes:
- A player is only fully checked in if they are checked into all of their draws for the day.
- Example: If a player is in two different draws on March 7th, both need to be checked in before they count as fully checked in.
- The default filter is "All Dates," but providers can switch to a specific date to see only draws for that day.
- Draws without dates will show under the "No Dates Assigned" filter.
Checking Players In
To check in a player, simply click the “Check-In” button next to their name. This brings up a side panel with more details, including:
- Player’s Name & Age
- Number of Draws & Check-In Status
- Contact Info
- Required Check-In Questions (if enabled)
Player-Required Questions:
If you’ve set up any required check-in questions (like shirt size or medical waivers), they’ll appear in this section. You can mark them as completed during check-in.
Completing the Check-In:
At the bottom of the panel, you’ll see the draws the player is in for each day. To check them in select the checkbox next to each draw, then click Save to confirm.
Key Reminder:
- You can check in multiple draws at once.
- Need to undo a check-in? Just uncheck the box and hit Save.
- Draws don’t need to be published for check-ins to happen—players just need to be in a draw.
Where You’ll See Check-In Status
Once a player is checked in, a green checkmark appears in multiple areas of the Event Desk, including:
- Check-In Desk Player List
- All Players List
- Draw Player Bank & Lists
- Draw Match Cards
- Next Available Scheduler & Order of Play Scheduler (if applicable)
For doubles teams, each player is checked in separately, not as a team.
Reminder: Players do not need to be checked in to play—this feature is for event management, not for restricting participation.
Adding Additional Staff for Check-In Management
Want extra hands to help with check-ins without giving them full access? You can add staff or volunteers with limited permissions.
How to Add Volunteers:
- Go to "Manage Settings" in the Event Desk.
- Click on "Accounts."
- Search for the person and assign them a role:
- Admin (Full access to the event desk)
- Volunteer (Access to Check-In Desk only)
If you assign someone as a Volunteer, they’ll only be able to manage check-ins, not make other event changes.
If you encounter any issues, do not hesitate to reach out to Support team.